How do I request technical assistance for the Applicant Portal?

If you need technical assistance such as resetting a password, or if your account is locked, you will need to contact Neighborly Help Support. 

Please see the following instructions to contact the Neighborly Help Support team. 

1. Start by opening the Applicant Portal login page My Safe Florida Home Applicant Portal.
2. On the login page, click on the 'Technical Support" in the bottom right-hand corner of the screen. 
   
3. Once you click on the "Technical Support" button, a pop-up will appear and multiple options for assistance will be displayed.
4. Select the option that best aligns with your current matter to view additional help resources and submit a request for further assistance. 

Example: If you are having issues logging in and would like to re-set your password, when the pop-up appears select the "Password Reset" from the list of assistance options on the left side of the screen. Fill in the fields provided to submit a request to the Neighborly Support Team. Once the form is completed, click the blue "Submit" button on the bottom right of the screen. 

Once the form is submitted, a member of the Neighborly Support Team will reach out to you shortly via email with next steps.

PLEASE NOTE: The MSFH Support Team CANNOT resolve technical issues regarding Neighborly accounts. If you are locked out of the account or are needing to reset a password, you will HAVE to contact Neighborly Support.